CHINA - Survey: Tourists in Shanghai struggle to get satisfaction

xinhuanet.com, 20 Nov 2007

Shanghai's tourism industry still has considerable room for improvement, a survey conducted by the city's consumer rights watchdog has revealed.
The Shanghai Commission of Consumers' Rights and Interests Protection invited volunteers from surrounding provinces to rate their Shanghai experiences in terms of traffic, shopping, catering and accommodation. Their verdicts led the group to conclude some tourism-related services were not satisfactory. The survey involved 46 volunteers from six cities in Jiangsu and Zhejiang provinces during August and September, said the commission.

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