AUSTRALIA - hopes to address “shonky” tourism

eTN Asia/Pacific, 2-1-2007

A tourism research has revealed that many Asian tourists were unhappy with their experiences on guided tours to Australia, according to the Herald Sun.
While the vast majority of foreign tourists enjoy their stay, the survey revealed some 280,000 a year left with “unhappy” memories of their Australian holiday.
Tourists on guided tours complained they were forced to spend too much time shopping for poor quality goods at highly inflated prices, and that tourists complained they feel ripped-off with the high-pressure tactics.
Complaints by tourists center mostly on poor service, rudeness and dishonesty by front-line service providers. "Bus drivers are the biggest culprits," Tourism Australia said.
Tourists also complained of being charged top rates for poor-quality rooms. "The hostel looked nothing like the pictures on the Internet, or brand new as advertised,” a group of tourists from Ireland complained.

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