VIETNAM - Tourism human resources in shortage

Nhandan.com.vn, September 28, 2007

The high growth of the tourism industry has recently brought about the great demand for human resources. Human resources are directly influencing service quality and the professionalism of the tourism sector.
According to statistics of the Vietnam National Administration of Tourism (VNAT), the total number of workers in the tourism sector is around 850,000 at present, including 250,000 workers who directly serve tourists. However, only around 50% of them are trained.
The tourism sector needs an additional around 35,000 trained workers each year but training centres can provide only about one-third of the number.
Besides weakness in terms of professional knowledge and skills, the largest disadvantage of Vietnamese tourism workers is foreign languages.

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